PRIVACY POLICY

Dr. Bobby Nourani | Total Integrative
Websites: DrNourani.com and TotalIntegrative.com
Last Updated: October 30, 2026

1. Introduction

Dr. Bobby Nourani | Total Integrative (referred to as “the Practice,” “we,” “us,” or “our”) is committed to respecting your privacy and protecting personal information collected through our websites and communication services.

This Privacy Policy explains what information we collect, how it is used, when it may be disclosed, how it is protected, and the choices available to individuals communicating with our practice.

This policy applies to DrNourani.com, TotalIntegrative.com, and the associated website and office communication services described below.

Patient medical records and protected health information are also governed by our separate Notice of Privacy Practices (HIPAA) and applicable federal and California healthcare privacy laws.

2. Information We Collect

Depending on how you interact with us, we may collect:

- Contact information: Names, telephone numbers, email addresses, and other contact details.

- Communication information: Telephone inquiries, voicemail messages, text messages, correspondence, and information voluntarily provided to our office.

- Appointment information: Scheduling requests, confirmations, appointment reminders, and related administrative information.

- SMS preferences: Mobile telephone numbers, consent records, communication preferences, opt-in and opt-out status, and messaging history.

- Website information: IP addresses, browser and device information, pages visited, website interactions, and cookies or similar technologies. Information submitted through patient intake forms, clinical consultations, medical records, or secure patient portals may include protected health information and is subject to additional legal safeguards.

3. How We Use Personal Information

We may use personal information to:

- Respond to inquiries and provide customer care.

- Schedule, confirm, modify, and remind patients of appointments.

- Facilitate telephone, voicemail, and text communications.

- Respond to missed telephone calls.

- Provide requested office information and administrative assistance.

- Operate, maintain, secure, and improve our websites and communication systems.

- Evaluate general website performance and usage.

- Maintain appropriate records and comply with applicable legal and regulatory obligations.

We do not use SMS consent information to enroll individuals in unrelated third-party marketing programs.

4. Information Sharing and Confidentiality

We do not sell or rent patients’ personal information.

No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information to authorized service providers that perform functions on our behalf, including website hosting, appointment scheduling, electronic medical record services, telephone systems, SMS delivery, and administrative communications.

Such providers may process information as necessary to perform authorized services, subject to applicable privacy, confidentiality, and security requirements.

We may also disclose information when required or permitted by applicable law.

Protected health information is handled according to our Notice of Privacy Practices and applicable healthcare privacy requirements.

5. SMS Messaging, Automated Responses, and Consent

Our practice uses text messaging for patient scheduling, appointment reminders, customer care, conversational communications, and administrative assistance.

Appointment Scheduling and Reminders

Our electronic medical record and scheduling system, IntakeQ/PracticeQ, may send appointment confirmations, reminders, scheduling changes, and related notifications to patients in accordance with applicable consent requirements.

Automated Missed-Call Responses

When someone calls our office and the call is not answered, our communication system may send an automated text message acknowledging the missed call and offering assistance.

These messages may be generated or facilitated using automated technology, including artificial intelligence, and may lead to a two-way conversation concerning scheduling, office information, or customer-care matters.

SMS Consent

If you consent to receive SMS communications from Dr. Bobby Nourani | Total Integrative, you agree to receive conversational, customer care, missed-call follow-up, appointment scheduling, appointment reminders, and other administrative or service-related SMS messages from us.

Consent may be obtained through applicable customer-initiated communications, patient registration, electronic or written forms, or other legally permitted methods.

Consent to receive optional text messages is not a condition of purchasing or receiving medical services.

Message frequency may vary. Message and data rates may apply.

Reply STOP to unsubscribe. Reply HELP for assistance.

You may also contact our office at (562) 546-2811.

For additional information, please review this Privacy Policy and the SMS Terms and Conditions in Section 6 below.

6. SMS Terms and Conditions

These terms govern participation in our practice-related text messaging services.

Types of SMS Messages

Messages may include:

Automated missed-call acknowledgments and follow-up.

Conversational responses to patient or prospective patient inquiries.

Customer care and administrative assistance.

Appointment scheduling and confirmations.

Appointment reminders and scheduling changes.

Other nonpromotional, practice-related communications consistent with the consent provided.

The messaging services described in this section are not intended for unsolicited promotional or advertising messages.

Message Frequency

Message frequency may vary based on your appointments, inquiries, and interactions with our office.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless service plan.

Opting Out

You may unsubscribe from text messages at any time by replying STOP.

You may receive a final confirmation message acknowledging your request. No further messages will be sent through the applicable messaging program unless you subsequently provide consent again or communication is otherwise permitted by law.

Assistance

Reply HELP for assistance.

You may also contact:

Phone: (562) 546-2811

Email: [email protected]

Voluntary Participation

Consent to receive optional SMS communications is voluntary and is not a condition of purchasing or receiving medical services.

Privacy

No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Authorized communication service providers may process information as needed to provide services on our behalf, subject to applicable privacy and security requirements.

Message Delivery

Message delivery depends on carrier and network availability. Messages may occasionally be delayed or undelivered. Mobile carriers are not responsible for delayed or undelivered messages.

For additional information, please review the Privacy Policy on this page.

7. Electronic Communications and Medical Confidentiality

We take reasonable measures to safeguard personal information and protect patient confidentiality.

Standard SMS and email communications may not be fully secure. Messages may be accessible to mobile carriers, communication service providers, or individuals with access to a recipient’s device or account.

We encourage patients not to transmit sensitive medical, financial, or other confidential information through unsecured communication channels.

For confidential medical matters, patients should contact our office directly or use an approved secure patient communication method.

Electronic messaging is not appropriate for medical emergencies or urgent clinical concerns.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

8. Cookies, Website Analytics, and Third-Party Technologies

Our websites, DrNourani.com and TotalIntegrative.com, use analytics technologies to understand website activity, evaluate performance, and improve content, navigation, and user experience.

Both websites may use cookies or similar technologies to support website functionality, maintain security, remember visitor preferences, and collect website usage information.

DrNourani.com uses Google Analytics 4, a website analytics service provided by Google.

Analytics technologies may collect technical and website usage information, including pages visited, website interactions, approximate geographic location, browser and device information, IP addresses, and online identifiers associated with cookies or similar technologies.

We use analytics information to evaluate website performance and improve our services and visitors’ online experience.

We do not intentionally transmit protected health information from patient intake forms or medical records to website analytics services.

The analytics providers and tracking technologies used may differ between DrNourani.com and TotalIntegrative.com.

Certain website features, including appointment scheduling and embedded third-party content, may be provided through external technology services subject to applicable privacy and security requirements.

Visitors may manage or restrict cookies through their browser settings. Certain website features may not function as intended when cookies are disabled.

For information about Google’s privacy practices, visit: https://policies.google.com/privacy.

Medical information submitted through approved patient communication systems is subject to additional safeguards under applicable healthcare privacy laws and our separate Notice of Privacy Practices (HIPAA).

9. Website Inquiries and Appointment Scheduling

Our websites provide information about contacting the office and requesting appointments.

Individuals may contact us by telephone, email, or through available appointment scheduling systems.

Information voluntarily provided to our office may be used to respond to inquiries, coordinate appointments, and provide requested services.

Our patient scheduling and intake services may be provided through IntakeQ/PracticeQ and other authorized healthcare technology services.

Submitting a general website inquiry does not, by itself, establish a physician-patient relationship.

Clinical information submitted through approved patient communication systems is handled according to applicable healthcare privacy laws.

10. Data Security and Retention

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Information is retained for as long as reasonably necessary for the purposes for which it was collected, including communication administration, patient care, business operations, recordkeeping, and applicable legal requirements.

SMS consent, opt-out records, and communication history may be retained as necessary to document messaging preferences and compliance with applicable requirements.

Information incorporated into medical records is retained in accordance with applicable healthcare record-retention laws and policies.

When personal information is no longer reasonably necessary and no legal or operational retention requirement applies, we take appropriate steps to securely delete, de-identify, or otherwise dispose of it.

Although we use reasonable safeguards, no system of electronic storage or communication can be guaranteed to be completely secure.

11. Privacy Rights and Communication Preferences

Depending on applicable law and the nature of the information, individuals may have rights to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and record-retention obligations.

You may contact our office to:

- Update your contact information.

- Change communication preferences.

- Ask questions about the information you have provided.

- Submit a privacy-related request.

- Opt out of SMS messages by replying STOP.

Requests involving medical records and protected health information are governed by applicable healthcare privacy laws and our separate Notice of Privacy Practices.

We do not discriminate or retaliate against individuals for exercising applicable privacy rights.

12. Third-Party Websites and Services

Our websites may contain links to external websites, educational resources, videos, scheduling services, and other third-party content.

These services may be governed by separate privacy policies and practices.

We encourage visitors to review the privacy practices of external services before providing personal information.

We are not responsible for the independently operated websites or privacy practices of third parties that we do not control.

13. Children’s Privacy

Our websites provide general information concerning healthcare services and are not intended to independently solicit personal information from children under 13.

We do not knowingly collect personal information from children under 13 through our general website services without appropriate authorization or another applicable legal basis.

Information concerning minors receiving medical care is handled according to applicable federal and California healthcare privacy requirements.

14. Changes to This Policy

We may update this Privacy Policy and SMS Terms and Conditions to reflect changes in our services, technology, privacy practices, or legal obligations.

Updated versions will be posted on our websites with a revised effective date.

Where additional notice or consent is required by law, we will provide it.

15. Contact Information

Dr. Bobby Nourani / Total Integrative

23101 Lake Center Drive, Suite 315
Lake Forest, CA 92630

Phone: (562) 546-2811
Email: [email protected]

Websites:
https://drnourani.com/
https://totalintegrative.com/

For information concerning the privacy, use, or disclosure of medical records and protected health information, please review our separate Notice of Privacy Practices (HIPAA).